Performance emphasis in the balanced scorecard
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چکیده
least five related elements. The starting point is developing a mission that guides all subsequent efforts of the business. This leads to an analysis of the firm’s situation, and on to the formation of a competitive strategy. That strategy is subsequently implemented and— at least in theory—performance is monitored with an eye toward fine-tuning the strategy and/or its implementation. Of these five elements, the one that has received the least amount of attention is the last one: the management control system.
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